Frequently
Asked Questions
Here you’ll find the top questions people ask about the facilities.
What time is Check-In and Check-Out at the hotel?
Check in: 2:00 pm Check out: 12:00 pm
What is the hotel's policy regarding early check-in and late check-out?
Early check in: From 8:00 am (20,000 cop per additional hour)
Late check out: Until 5:00 pm (20,000 cop per additional hour)
What is the minimum age to check-in at the hotel?
18 years old
Minors
Must enter with permission signed by parents and adding their identity documents.
Where is the hotel located?
Dg 45D 19 23, Barrio Palermo, Localidad de Teusaquillo
Do you offer free parking?
No, but there are public parking lots three blocks from the hotel.
What is the nearest airport?
El Dorado International Airport
Do you offer private shuttle service?
The service has a value of $60.000 COP from 1 to 3 people and 4 to 6 people the value is $90.000 COP, 10 people $100.000 the duration is approximately 20 to 30min,
What is the hotel's cancellation policy?
We handle 2 policies through our direct channels:
-Non-refundable rates, which applies for the same day you make the reservation, you can change the date or freeze the value for a next stay for up to 6 months.
-Flexible policy: You have until 1 day before your arrival to modify or cancel your reservation without penalty. --If you do not inform us of the modification before this time or you do not show up, we will have to charge the first night of your reservation + VAT (as applicable).
What is the hotel's smoking policy?
The facilities are smoke-free. For smokers, an outdoor terrace is available.
Does the hotel allow pets?
We understand how much you love your pet, but for the comfort of all our clients, we do not allow them in our facilities.
What is the weather like in the destination?
Bogota is a city with a diverse climate, its temperature ranges from 10°C to 20°C.
How does public transportation work?
Bogota has public transportation that connects to all parts of the city with a cost per person of 3.200 COP, as well as cabs that offer transportation to any part of the city.
Is the city water drinkable?
Yes, Bogota's city water complies with all the tests that guarantee its purity.
Is room service available?
Yes, only for breakfast and cafeteria service.
Are food and alcoholic beverages allowed?
Yes.
What methods of payment are offered on the website and at the hotel?
Payments in cash, credit or debit card, payment link, QR code for nequi.
What type of currency is accepted at the hotel?
COP, EUR or USD.
How can I book groups or special dates at the hotel?
You can write to us or call us at the direct reception number +57 315 2067140.
What time is Check-In and Check-Out at the hotel?
Check in: 3:00 pm
Check out: 11:00 am
What is the hotel's policy regarding early check-in and late check-out?
Early check in: No
Late check out: no.
What is the minimum age to check-in at the hotel?
21 years old.
Minors
Forbidden.
Where is the hotel located?
In the heart of Brickell.
Do you offer free parking?
Yes.
What is the nearest airport?
Miami International.
Do you offer private shuttle service?
Yes.
What is the hotel's cancellation policy?
Depends on your reservation.
What is the hotel's smoking policy?
Forbidden.
Does the hotel allow pets?
No.
What is the weather like in the destination?
Tropical.
How does public transportation work?
Has a Metromover stop only 3 blocks away.
Is the city water drinkable?
No.
Is room service available?
No.
Are food and alcoholic beverages allowed?
Yes.
Are tours offered?
No.
What methods of payment are offered on the website and at the hotel?
Credit.
How can I book groups or special dates at the hotel?
Check website.
Contact us
Our vacation rentals are fully equipped and equipped, so you can focus solely on enjoying your stay. Book online through our website and we guarantee the lowest price and exclusive discounts.
